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Equatorial mount / mount support page

Frequently Asked Questions - FAQ

Product information

Each company's equatorial mount/mounting Product Notice

RSTマウントシリーズ、ファームウェアアップデートのお知らせ

2020-08-29

Rinbow Astro社より、RSTマウントシリーズの最新ファームウェアが公開されました。

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​Usage guide

About how to order

1. Select a product and click the "Add to Cart" button.

2. Check the items you have added to your shopping cart and click "Proceed to checkout" or "Proceed to payment: Paypal".

3. Enter the delivery address information.

4. Select shipping method

5. Select payment method [credit/debit card, PayPal,Offline payment (bank transfer, postal transfer, cash on delivery)]

6. Confirm your order and click the purchase button.

About payment

You can choose to pay by credit card, Paypal, or bank transfer (prepayment).

​

●credit card payment

[VISA, MasterCard, JCB, American Express, DISCOVER, Diners Club ] is available. Only lump sum payment is accepted as payment method.

​ (Don't worry, the input contents such as card information will be encrypted with SSL before being sent.)

​

●Paypal payment

You can pay with Paypal by credit card or bank account.

​

●Offline payment (bank transfer, postal transfer, cash on delivery)

​

[Regional Bank]

Transfer account: Bank of Fukuoka, Kasuga branch

Account number: Ordinary 23232

​ account name: Yu) Tomita

​ *Transfer fees are the responsibility of the customer.

​

[postal transfer]

Transfer account: Japan Post Bank 768 branch

Account number: Ordinary 2390218

Account name: Yugengaishatomita

​ *Transfer fees are the responsibility of the customer.

​

[ cash on delivery ]

Please pay in cash when the product is delivered.

A cash-on-delivery fee will be added separately.

 

・Total amount of products (tax included)  Less than 30,000 yen 500 yen

・Total amount of products (tax included) 30,000 yen or more to less than 100,000 yen 800 yen

・Total amount of products (tax included) 100,000 yen or more to less than 300,000 yen 1,200 yen

​

* In "Remarks" in the "Delivery Address Information" input field on the "Enter Payment Information" page​'COD requestPlease enter '.

About returns and exchanges

​ How to return

・Basically, we do not accept returns or exchanges due to customer convenience. In addition, although we take all possible measures to ensure that the product is perfect, if you receive a product that is different from the product you ordered, or if the product you received is damaged, we will replace it free of charge.

・For returns or exchanges due to initial defects, please [always] contact us in advance via the inquiry form or by phone within 3 days after the product arrives.

・Once we have confirmed the initial defect, please return the product (including the outer box, accessories, enclosed items, warranty card, and instruction manual) within 3 days by cash on delivery. If the product is in stock, we will exchange it for a non-defective product.

・We are not responsible for any damage or loss during return, so please return it in sufficient packaging.

・The delivery receipt at the time of return will serve as a proof of receipt of the return, so please keep it in a safe place.

・We cannot accept returns or exchanges in the following cases.

1. Products that have been damaged or soiled by the customer

2. Ordered products

3. Product during or after assembly

4. If any of the products (including the outer box, accessories, enclosed items, warranty card, and instruction manual) are missing.

5. If more than 4 days have passed since the product arrived, or if there is no prior contact.

About the displayed price

・The prices listed in the online shop are"Consumption tax included"is the price.

About delivery and shipping

​Shipping

・Nationwide ¥500 (tax included)

・Nationwide shipping is free for purchases totaling 33,000 yen (tax included) or more.

*Excludes some products such as used items and consignment items.

​

●Shipping conditions

・After receiving your order, in-stock items will be shipped within 7 business days after confirmation of payment.

​

●Shipping method

・Delivery companies include Japan Post (Yu-Pack) / Yamato Transport / Sagawa Express / Seino Transportation. (Please note that you cannot specify the delivery company)

・Japan Post (Yu-Pack) / Yamato Transport [Basic shipping]

・Sagawa Express / Seino Transportation [If the package is large]

*For orders under 10,000 yen without specifying the delivery date, we may replace it with a letter pack service.

​

● Designation of delivery date and time

​・You can specify the delivery date and time, but the date and time selection field isWe do not have one, so please click "Delivery date and time" in the shopping cart and enter the specified date and time in the displayed frame. As a general rule, please specify the delivery date after the day after the order date. Please note that we may not be able to deliver your order on the specified date and time if your order is placed on a holiday or outside our business hours.

​

​・Delivery time zone

・Morning (until 12:00)

・From 14:00 to 16:00

・From 16:00 to 18:00

・From 18:00 to 20:00

・From 19:00 to 21:00

​

​・Due to various circumstances such as natural disasters, traffic conditions, or the absence of the delivery address, we may not be able to deliver on the desired date and time.

​・Please do not specify the time within the time zone.

・Depending on the delivery area, it may not be possible to deliver on the specified date.In that case, we will ship the item as soon as possible (no specification).

Indication based on Specified Commercial Transactions

​

​

Distributor Limited company

Shop name Tenmon House TOMITA

Operation Supervisor Yoshikuni Tomita

Head office location 2-1-12 Mikasagawa, Onojo City, Fukuoka Prefecture 816-0912

​Shop location Same as above

Phone number 092-558-9523

Fax number 092-558-9524

Email address starmail@y-tomita.co.jp

Products handled Astronomical telescopes, binoculars, cameras, tripods, optical equipment

Astronomical observatory (astronomical dome, sliding roof)

​ Permits and qualifications Fukuoka Prefecture Public Safety Commission secondhand dealer permit No. 901131110073

​Business day calendar

​store holiday: The showroom (store business) is closed, but we are responding to inquiries and shipping orders by phone and email.

​Closed: All operations have been suspended.

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